Our hygiene and safety concept
Our clubs are all open for you. However, the current situation requires a training with more distance and an even greater focus on hygiene. What this means for your visit to Meridian is explained here.
1. An overview of the reopening of individual locations
The fitness areas, the wellness areas and the Face & Body Day Spas (cosmetics, massages, Ayurveda) are open in all facilities for our members (for details and restrictions see below).
The changing rooms can be used for changing and showering, subject to a minimum distance of 1.5 m from other people.
The pool restaurants and bistros are open.
The Meridini is also open – please note that your child(ren) can only be supervised if you have booked an appointment in advance. You can book appointments here, by phone or via the Meridian app.
ATTENTION: Unfortunately, we are currently only allowed to let a limited number of visitors into our facilities. Until further notice, day guests can visit our facilities only with prior reservation.
2. Distance, Mouth & Nose Protection, Hygiene
Even if you are really keen on training in the Meridian again and would like to get started, please only visit us if you feel healthy. Please stay at home if you have cold symptoms, as we will have to deny you access to the facility in this case. Members who belong to a risk group are advised to consult their doctor before starting training.
When entering the facility and checking in, please ensure that you keep a distance of 1.5 metres from other people at all times. Please enter the Meridian with mouth-nose-protection and only remove it in the following cases:
- immediately before your training starts in the equipment area or in the course
- in the shower
- when you are in the wellness area and when you are using the pool
- when you are sitting in the pool restaurant
- in the outdoor areas
Whenever you cannot keep the distance of 1.5 metres, please put on the mouth and nose protector. This applies when checking in and out at the reception but also when talking to our trainers. Due to official regulations, a minimum distance of 2.5 metres must be maintained at all times on the equipment area and in the lofts in Hamburg and a distance of 3 metres in Berlin. When using the Face & Body Day Spa, the therapist wears a mouth-nose protector and you are also requested to wear it during the treatment.
Face visors are generally no longer accepted as sufficient mouth and nose cover and are only permitted in exceptional cases if there are special reasons (for example, for people with disabilities).
We have always attached great importance to hygiene and disinfection. For this purpose, there are sufficient surface disinfection bottles available in all areas of the facility. Please disinfect your hands after check-in and please remember to wash your hands regularly, not only before but also after training. All frequently used contact points such as door handles are cleaned regularly by our housekeeper and our staff.
Of course, the regulations on sneezing etiquette still apply and please refrain from greeting by handshake and the like.
Our employees have been intensively trained with regard to our safety and hygiene concept and are required to check that the rules are observed. Please support us in ensuring that a safe stay in the Meridian is possible for all members and also for our staff. Only if we all follow these rules very strictly will we be able to further contain the spread of the virus and can then expect further relaxation for all areas of life and especially for fitness and wellness facilities. Violation of these rules can lead to expulsion from the facility.
As soon as there will be changes to rules, we will update this content regularly.
3. What do you have to consider before your visit?
For the time being, the new normality also includes the fact that only a certain number of members may be in the facility at the same time. You know from experience that we have always scored points in the Meridian with spacious rooms – but now everything needs a little more space and distance. You can check the current number of free capacities available at each reopened Meridian on the homepage of our website and in our app under MyMeridian. So you have everything in view and a planning security for your sport.
From now on, prior registration is required for all courses. Please note the details under point 5.
If you would like to have your child(ren) looked after at the Meridini, please make a reservation for a care time here in advance.
4. About changing rooms & showers
The changing rooms in all facilities can be used for changing and showering, provided that a minimum distance of 1.5 m to other persons is maintained.
5. About the fitness area and classes
For the fitness area
We have very large fitness areas in the meridian, but it is necessary to create further distance. In addition to the required distance of 1.5 meters, each exerciser should have at least 10 square meters of space available at all times. Therefore, we have blocked some of the equipment and attached a sign to certain equipment groups indicating how many pieces of equipment from this group may be used simultaneously. Even during free training, please make sure at all times that the number of persons for the marked area as indicated on the signs is not exceeded and that you yourself always keep a distance of 1.5 metres.
For your own safety, please disinfect all equipment, including small devices such as dumbbells and mats, before and after use. To ensure that as little as possible of the equipment surface comes into contact with the body, please use a sufficiently large towel for the equipment. For your personal needs to wipe off sweat, please take a second towel with you to the training.
For all eGym users: Until now, the compass did not allow you to disinfect after each device. We have switched off the continuous operation of the circle, so that you can start each device individually and do not have to keep a time limit. You activate each device as usual with your chip.
For the fitness classes
For better planning, all fitness classes require registration. Please use the course schedule on our website or in the Meridian app. You can find instructions (only in German) here. Reservation is possible a maximum of 5 days in advance up to a minimum of 30 minutes before the fitness class starts. Without a reservation, you can only take part in a fitness class if it still has free capacity. Please make sure that you cancel your reservation immediately, if you find that you cannot attend the fitness class after all. In this way the place will be available for others again. So if your favourite fitness class is fully booked, please try to reserve again at a later date. The course trainers will check a list of participants before the class starts. By the way, you can easily cancel your reservation via the Meridan app or via the booking confirmation e-mail.
For your safety and in consultation with the authorities, we have reduced our fitness class portfolio at the beginning. We will not be able to offer high-intensity classes or classes involving physical contact at first. In the interest of all of us, we are of course working to ensure that the course portfolio is available again as quickly as possible in its full scope and with the usual variety. We also offer SPINNING® and Jumping Fitness classes (the latter at Meridian Am Michel, Barmbek, Eppendorf, Wandsbek, Skyline Plaza and Spandau Arcaden) as well as aqua courses (at Meridian Am Michel, Eppendorf, Wandsbek, Alstertal) again.
The number of participants in the courses has been limited so that each member has at least 10 square metres of space at his disposal. This corresponds to more than 3 meters distance to each person to the sides, to the front and to the back. For this purpose, we have placed stickers on the floors of the lofts – please refer to these stickers for your choice of location. Please note that in the loft you will have to keep your distance (of 2.5 metres in Hamburg / 2.0 metres in Berlin / 1.5 metres in Frankfurt and Kiel) to other participants of the fitness class at all times during the training.
In order to allow sufficient time for the necessary disinfection of the equipment before the start of the fitness class and to avoid crowds, please arrive in time for the registered classes. Please take into account that disinfection of the equipment is also necessary after the end of the fitness class. If you arrive late, your place may be given to other members.
Please remember to take two towels with you – one to put underneath, when using a mat and another one to dab off sweat if necessary. If it is more comfortable for you, you are welcome to bring your own mat to the class.
If you prefer to train outside in the fresh air, our Outdoor Loft is just the thing for you. You can find more information here (information only available in German).
And one more piece of good news: Due to the great response, we will continue the live workouts with our popular Meridian course trainers on Instagram and Facebook. You can find the dates here (information only available in German).
6. About wellness & day guests
In Hamburg, all wellness areas including saunas and jacuzzis are open for you again. The minimum distance of 1.5 m to other people must be maintained at all times. The number of persons for the simultaneous use of the individual wellness offers is limited. Currently, only scenting takes place in the saunas, no infusions. For hygienic reasons, blankets are unfortunately not available until further notice. Detailed information is available in the wellness area.
In Berlin the wellness area is open for you again. The minimum distance of 1.5 m to other people must be maintained at all times. Due to official regulations the steam bath has to remain closed for now. The number of persons for the simultaneous use of the individual wellness offers is limited. Detailed information is available in the wellness area.
In Frankfurt the wellness area is open for you again. The minimum distance of 1.5 m to other people must be maintained at all times. The number of persons for the simultaneous use of the individual wellness offers is limited. Currently, only scenting takes place in the saunas, no infusions. For hygienic reasons, blankets are unfortunately not available until further notice. Detailed information is available in the wellness area.
In Kiel the wellness area is open for you again. The minimum distance of 1.5 m to other people must be kept at all times. The minimum distance of 1.5 m also applies to the relax pool and saunas. The steam bath may only be used by one person at a time or together with people from the same household. Currently, only scenting takes place in the saunas, no infusions. For hygienic reasons, blankets are unfortunately not available until further notice. Detailed information is available in the wellness area.
ATTENTION: Due to official regulations we can unfortunately only allow a limited number of visitors into our facilities. Until further notice, day guests can visit our facilities only with prior reservation.
7. About the Face & Body Day Spa
In the Meridian Face & Body Day Spa you can enjoy a beauty treatment, a massage or Ayurveda treatment without any worries. Therapist and guest wear a mouth-and-nose protection at all times - even during the treatment. We also offer you our effective cosmetic treatments again. Our cosmeticians will use FFP2 masks and a privacy screen, so that you can experience the treatments without additional protective measures. Bookings are possible here. The couch and all contact points are thoroughly disinfected after each treatment. Please note that you will only perceive the treatment if you are completely healthy. For this reason we have temporarily changed our cancellation conditions. You can cancel an appointment free of charge at any time. However, in case of "No Show" we have to charge you the price of the treatment. Please cancel the appointment as early as possible in case of illness or prevention.
8. About our services
The Meridini is open. Please book an appointment for the supervision of your child(ren) in advance via our booking platform, by phone or via the Meridian app.
Pool Restaurants, Bistros & Fitbars
Hamburg: The pool restaurants in Alstertal, Wandsbek and Eppendorf are open again. Please note that for the time being the opening hours for Alstertal and Eppendorf are limited. More info can be found on the notices in the facility. The Fitbars in all facilities are also open and the vending machines can be used.
In Berlin the pool restaurant and the Fitbar is open for you.
In Frankfurt the pool restaurant and the Fitbar is open for you.
In Kiel the bistro is open for you.
Beverage dispensers/drink flat rates
The beverage dispensers can be used as usual.
If you have purchased a towel flat rate, you will receive your towels at the reception as usual.
Solarium flat rates
The sunbeds can be used in all facilities as usual.
9. Your membership contract
Unlike many other fitness providers, we did not collect a membership fee from you during the period of closure, but suspended your contract. We think this was the fairest solution given the clubs were instructed to close by the government. Due to this Corona-conditioned rest period, the end date of all contracts is thus extended by the duration of the rest period.
In the meantime, all meridian systems have been reopened and most of the restrictions lifted. Therefore the regular membership fee, which we collect from your bank account at the beginning of each month as usual, applies to all facilities again.
Our Meridian Guarantee:
Should the authorities order the closure of our facilities again before March 2021 due to COVID-19, we will reimburse you the remaining contribution for the current month from the 8th day of the closure. If the closure lasts longer than 14 days, your membership will be suspended and no fees will be collected until we are allowed to reopen the facility.
10. Validity of vouchers
We will of course extend the redemption period for vouchers, subscriptions and the ComfortCard. For vouchers which expire or have expired from the date of our closure (from 16.03.2020), the end date is extended by 5 months in each case. This is done automatically and you do not need to do anything else in this regard.
Your question was not answered? Please send us an e-mail to meinmeridian[at]meridianspa.de.
(Last updated: 19.10.2020, 4.21 p.m.)