FAQ's

 

Here you will find the answers to your most pressing questions regarding the closure of our facilities and your membership:

When will Meridian reopen?

According to the current status our clubs in Hamburg, Berlin, Kiel and Frankfurt will remain closed following the nationwide lockdown. We will keep you informed about further restrictions and measures on this page, via e-mail, on Instagram and on Facebook.

 

How can I keep fit at home?

With our Meridian@home-specials we want to give you the opportunity to get the good "Meridian feeling" in your own four walls. Soon you can look forward to new workouts and tips about sports, nutrition and health at home.

Follow us on Instagram and Facebook. Here we will soon post all new training videos and give valuable tips on how to keep fit and healthy in the next few weeks. Don't miss our live fitness specials either.

Why am I not on the distribution list for the info emails?

We send our info e-mails to all e-mail addresses registered in our system. If you do not receive e-mails from us, we either have no e-mail address at all or an invalid e-mail address from you. Here you can easily enter your current e-mail address so that you can be considered for future e-mailings in the distribution list. 

 

I have a Meridian gift certificate. Can it still be redeemed?

We will of course extend the redemption period for vouchers, subscriptions and the ComfortCard by the time our facilities are closed due to official orders. This is done automatically and you do not need to do anything else in this regard.

 

What happens to my monthly fees?

As with the first lockdown in spring, we will not collect any membership fee from you for the month of November 2020. Your membership will be paused for the whole month of November starting with the lockdown on November 2nd. Sunday, November 1st is already free of charge for you. As soon as our clubs reopen, your membership will automatically be reactivated. Please note that the current end date of your contract may change due to the pause.

Note for holders of the Meridian flexible card:

It is not necessary to cancel your membership as a precaution. Even with this tariff, your membership will be suspended for November 2020, so you do not pay any membership fee now, but remain contractually flexible at all times.

 

Do I have a special right of termination?

As the closure of the facilities ordered by the authorities is a temporary measure, there is no such right.

We would like to inform you by e-mail about further developments regarding the restrictions imposed by the Corona crisis. To do so, we need a valid e-mail address from you.

If we do not have your e-mail address yet, please enter it in our form. 


(Last updated: 25.11.2020, 10.02 pm)