Bookings & Appointments

Cancellation policy

If you are unable to keep the appointment, a cancellation is possible free of charge up to 24 hours before the start of the treatment. If you cancel or change your appointment at shorter notice, we will charge the full price if the appointment can no longer be made.

Minors policy

Members and day-guests under eighteen (18) years old are not allowed to book any F&B treatments from the app. If we find out an underaged customer has booked an appointment, we will immediately cancel the appointment and will not issue any refund due to the inconvenience of preventing other adult customers to book that same slot. Face & Body treatments for underaged members or day-guests must always be booked at the club reception by their parents or legal guardians.

Contract

Terms and start of contract

We offer contract initial periods of 12 or 3 calendar months. The calculation of the chosen contract term stated in the contract begins on the day designated in the contract as the contract start date.

Contract extensions/ notice period

Contracts with an initial contract period of 12 calendar months may be terminated by either party subject to a notice period of 1 month to the end of the initial contract period. If the contract is not terminated in the course of the initial contract period, it is automatically extended tacitly for an indefinite period, unless it is terminated with 1 month's notice to the end of the month. Contracts with an initial term of 3 calendar months may be terminated by either party with 1 month's notice to the end of the initial term. If the contract is not terminated in the course of the initial contract period, it shall be automatically extended for an indefinite period unless it is terminated with 1 month's notice to the end of the month.